Love Linen values your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website lovelinen.lk.
Information We Collect
Personal Information
We collect the information you provide when you:
• Create an account • Place an order • Subscribe to newsletters • Contact us by phone or email
This may include your name, email address, phone number and delivery address.
Payment Information
When you purchase from us, we collect payment details needed to process the order. We do not store full payment credentials. Payment is processed securely by trusted third party payment services.
Automatically Collected Data
We use standard technologies such as cookies to collect:
• Browsing activity • Device information • IP addresses • Website usage patterns
This helps us improve our services and personalize your experience.
How We Use Your Information
We use your information to:
• Process and fulfil orders • Communicate with you about your account and purchases • Improve our products, services and website performance • Send promotional offers if you opt in • Comply with legal obligations
Cookies and Tracking Technologies
We use cookies to enhance your experience, track site performance and remember preferences.
You can disable cookies in your browser but some site features may not work properly without them.
Sharing Your Data
We share personal information with trusted partners such as:
These partners must protect your information and follow privacy standards.
Data Security
We implement industry standard measures to protect your data from unauthorized access. While we strive to protect your information, no system can be completely secure.
Your Rights
You have the right to:
• Access your personal information • Update or correct inaccurate information • Request deletion of your data • Opt out of promotional emails
To exercise these rights, contact us using the details below.
Children’s Privacy
Our services are not directed at children under 13 and we do not knowingly collect information from minors.
Changes to This Policy
We may update this policy at any time. The updated policy will be posted on our website with the revised effective date.
Contact Us
If you have questions about this Privacy Policy contact us:
If you’re not completely satisfied with your product, you have Seven Days (7) from the day you receive the product(s) to exchange it.
For orders within Sri Lanka, you can opt for a one-to-one exchange or store credit. Please note that we do not offer refunds.
We follow a one-time exchange policy. This means an exchanged item cannot be further exchanged.
All items must be returned in their original condition: Unwashed, Unworn, and with internal tags intact.
You, the customer, retain ownership of the goods until they reach us. Please ensure the product is packaged with care to avoid damage.
Purchases made at the Flagship Store cannot be exchanged online. These exchanges can only be done by visiting the Flagship Store.
Purchases made online through the LoveLinen website can be exchanged at the Flagship Store or Online Store.
Reach out to us via whatsapp on 0711454408 or Direct Message us on IG or Facebook
Return the package to LoveLinen Flasgship Store, 12/5 , Spathodea Avenue , Colombo 05.
Once we receive goods we will approve your exchange after inspections, our team will reach out to confirm the item you need in exchange. We don’t reserve any items for exchanges until after the garments are received and inspected. Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock.
Note: Sale or discounted items purchased online or Instore are not eligible for exchange.
Gift Cards
Gift Cards are valid for 6 months only from the date issued or purchased.
After 6 months Gift Cards cannot be redeemed or exchanged.
Return Shipping
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
